RetailRoarports — Terms of Service

Last updated: June 19, 2026

The short version (plain-English summary)

This box is a friendly summary. It is not a substitute for the full Terms below, and if anything here seems to conflict with the detailed sections, the detailed sections control.

1. Introduction and acceptance

Welcome to RetailRoarports (the "Service"), available at https://retailroarports.com. The Service is operated by RetailRoarports (referred to as "RetailRoarports," "we," "us," or "our") — the trade name under which an independent sole proprietor in the United States offers the Service. We are a small, independent research and analytics operation.

These Terms of Service (these "Terms") are a legal agreement between you and us. They govern your access to and use of the Service.

By creating an account, subscribing, accessing, or using the Service in any way, you agree to these Terms. If you do not agree, do not access or use the Service.

Eligibility. You may use the Service only if:

The Service is intended for business users, primarily in the United States. We make no claim that the Service is appropriate or available for use elsewhere, and non-U.S. users use the Service at their own risk and agree to the U.S. governing law and other terms below.

Privacy Policy. Your use of the Service is also governed by our Privacy Policy, available at https://retailroarports.com/privacy, which explains how we handle your information (including the limited data we collect and the third parties — such as Stripe, Supabase, and Cloudflare — that help us run the Service). The Privacy Policy is incorporated into these Terms by reference.

2. About the summary box

The summary box at the top of this document ("The short version") is provided for convenience only. The numbered sections below are the binding agreement and control over the summary if there is any difference.

3. Definitions

To keep things readable, here are the main terms we use:

4. Accounts and eligibility

Plain summary: You sign in with an email magic link. Your account is yours alone — keep it secure, keep your info accurate, and don't share it.

4.1 Passwordless sign-in. Sign-up and sign-in are passwordless. We send a one-click "magic link" to your email address, and clicking it signs you in. There are no passwords to create, store, or remember. You are responsible for maintaining control of, and the security of, the email account you use to sign in.

4.2 Accurate information. You agree to provide accurate, current, and complete information when you sign up and to keep it up to date. How we handle your information is described in our Privacy Policy (see Section 1).

4.3 A business tool, not for minors. The Service is a business tool. It is not directed to children, and we do not knowingly collect information from children. You must meet the 18+ eligibility requirement in Section 1 to use the Service.

4.4 One membership = one user. Each membership is for a single individual user. Concurrent or shared use of one Account by multiple people is not permitted. We do not offer seats, teams, or shared workspaces.

4.5 No credential sharing. You must not share, transfer, sell, or otherwise give anyone else access to your Account, sign-in link, or session tokens. You must not leave your Account logged in on a shared or public device in a way that lets others use it.

4.6 You are responsible for your Account. You are responsible for all activity that occurs under your Account, whether or not you authorized it, including anything done by anyone you let use it or by any automated tool or agent acting on your behalf. If you believe your Account or sign-in email has been compromised, contact us promptly at the email in Section 20.

5. Membership, billing, and auto-renewal

Plain summary: Membership is $49/month, charged through Stripe, and renews automatically every month until you cancel. You authorize those recurring charges.

5.1 The plan. We offer a single membership plan: US$49 per month. One membership grants access to all six analytical views, all eight industries, all tracked brands, all downloadable datasets, and all Roarports. There are no tiers, seats, or add-ons. There is no free trial at launch.

5.2 Recurring, auto-renewing billing. Your membership is a recurring subscription that automatically renews each month at the then-current price until you cancel. By subscribing, you authorize us and Stripe to automatically charge your payment method on file for the membership fee (plus any applicable taxes) at the start of each billing period, on a recurring basis, without further action by you, until you cancel as described in Section 6. You can cancel at any time through the Stripe-hosted customer portal, reachable from your account page; cancelling stops future renewals (see Section 6).

5.3 Payments are processed by Stripe. All payments are processed by Stripe. Your name, payment method, and billing details are provided to and handled by Stripe under Stripe's own terms and privacy policy. We do not see or store your full card number. We store only a Stripe customer ID, your subscription status, and your current period-end date. You are responsible for keeping a valid payment method on file. Stripe is the source of truth for your subscription status.

5.4 Taxes. Prices are exclusive of taxes unless stated otherwise. You are responsible for any sales, use, value-added, or similar taxes associated with your membership, other than taxes based on our net income.

5.5 Price changes. We may change the membership price or introduce new fees. If we do, we will give you reasonable advance notice (for example, by email or in the Service), and any change will take effect at your next renewal. If you do not agree to a price change, your remedy is to cancel before the change takes effect. Continuing to use the Service after a price change takes effect means you accept the new price.

5.6 Failed payments and grace period. If a renewal charge fails, we (through Stripe) may retry it, and your access may continue during a short grace period while Stripe retries the charge. If payment is not completed, we may suspend or terminate your access.

6. Cancellation, no refunds, and no free trial

Plain summary: Cancel anytime in the Stripe portal. You keep access until the end of the period you paid for. There are no refunds and no partial-period credits.

6.1 Cancel anytime. You can cancel your membership at any time through the Stripe-hosted customer portal, which you can reach from your account page. Cancellation uses "cancel-at-period-end" terms: your membership stops renewing at the end of the current paid period, and you keep access until the end of that period.

Your downloads are tied to an active membership. Your license to use any datasets and Roarports you have downloaded is tied to having an active membership. When your membership ends for any reason, your license to use those downloads ends, you must stop using them, and you must delete any downloads in your possession if we request it.

6.2 No refunds; all sales final. Except where required by law, all fees are non-refundable. We do not provide refunds, credits, or pro-rated amounts for partial billing periods, for periods you did not use, or for cancellations made partway through a period. When you cancel, you simply will not be charged again, and your access ends when the current paid period ends.

6.3 No free trial. We do not offer a free trial at launch. If we ever introduce a trial, the specific trial terms will be disclosed at that time.

6.4 Chargebacks. Because cancellation and our no-refund policy are clearly stated here, we ask that you cancel through the portal rather than dispute a charge. Nothing here limits your legitimate right to dispute a charge. If we believe a chargeback was made in bad faith or in breach of these Terms, we may dispute it with Stripe or the card network and may suspend or terminate the Account involved.

7. License to use the Service and the Data

Plain summary: You get a limited, revocable license to use the Service and Data for your own internal business purposes. This is a license, not a sale. We keep ownership of everything.

7.1 License grant. Subject to your ongoing compliance with these Terms and your payment of all fees, we grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Service and the Data solely for your own internal business purposes — such as your own market research, competitive analysis, and business planning.

7.2 This is a license, not a sale. Your membership buys access, not ownership. We do not sell you the Data or any part of the Service. No title, ownership, or intellectual-property right transfers to you. All rights not expressly granted to you are reserved by us and our licensors.

7.3 Compliance is a condition of the license. Your compliance with the restrictions in these Terms (including Section 8) is a condition of your license. Any use of the Service or Data outside the scope of this license is unauthorized and immediately ends your right to use the Service and Data, in addition to our other rights and remedies.

7.4 Downloads. Downloadable datasets (such as the viewport CBSA (metro-area) matrix workbook and rectangle-selection CSV) and Roarports are made available to you under the same limited, internal-use-only license. They remain our licensed Data products and are subject to all of these Terms, including the restrictions in Section 8. You do not receive any rights to the underlying source materials themselves. Your license to use any downloads is tied to an active membership and ends when your membership ends, as described in Section 6.

The in-product export tools (the viewport and rectangle exports) are the only approved way to extract Data, and they are intentionally limited to the area you are viewing or the rectangle you select. Using these tools repeatedly or systematically to assemble, reconstruct, or approximate the full underlying dataset is prohibited bulk extraction under Section 8.3, even though each individual export uses a standard feature.

8. Restrictions and acceptable use

Plain summary: Don't redistribute, resell, share, scrape, reverse engineer, or use the Service to build or train a competitor. Don't share your login or get around the paywall. Use it lawfully.

You must not, and must not permit or enable any other person, organization, contractor, bot, or automated agent to, do any of the following:

8.1 No redistribution or resale. Do not sell, resell, rent, lease, sublicense, distribute, publish, post, broadcast, or otherwise make the Service, the Data, the downloads, or the Roarports available to any third party, or publicly display them. The Data is for your internal use only.

8.2 No credential or access sharing. Do not share, transfer, or disclose your Account access, sign-in link, or session tokens; do not let anyone else use your Account; and do not use your Account to provide a data service to others.

8.3 No scraping or bulk extraction. Do not use automated tools to extract Data in bulk. This includes scraping, crawling, harvesting, mass-downloading, or using any bot, script, or other automated method to access, extract, or accumulate Data. Use the Service only through the normal on-screen features we provide, and within the limits we set. As explained in Section 7.4, using the in-product export tools repeatedly or systematically to reconstruct the full dataset also counts as prohibited bulk extraction.

8.4 No reverse engineering. Do not reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, structure, algorithms, models, or methods of the Service or the Data, except to the limited extent applicable law expressly permits despite this restriction.

8.5 No competing, benchmarking, or AI/ML-training use. Do not use the Service, the Data, the downloads, or the Roarports to build or improve anything that competes with, substitutes for, or copies the Service. This includes using our outputs to train, test, evaluate, or benchmark any artificial-intelligence or machine-learning system, or to build a competing dataset, database, or product.

8.6 No circumvention. Do not bypass, disable, or circumvent any paywall, access control, rate limit, security measure, or usage limit, and do not access any part of the Service you are not authorized to access.

8.7 No tampering or disruption. Do not introduce malware; do not interfere with, overload, or disrupt the Service or its infrastructure (for example, through denial-of-service or resource-exhaustion attempts or repeated failed requests); and do not attempt to access other members' Accounts, profiles, or entitlements.

8.8 No removal of notices. Do not remove, obscure, or alter any copyright, trademark, attribution, or other proprietary notice in the Service or Data.

8.9 No unlawful or infringing use. Do not use the Service or Data in any way that violates any law or regulation or that infringes or misappropriates anyone's intellectual property, privacy, or other rights.

8.10 No back-door data collection. Do not use the Service as a back-door way to collect social-media or review data that you would otherwise get directly from those platforms — that is, do not use us as a proxy or substitute for those parties' own services.

Violating this Section is a material breach of these Terms and grounds for immediate suspension or termination under Section 16, in addition to our other rights and remedies.

9. Our intellectual property and your feedback

Plain summary: We own the Service, the compiled databases, the analytics, and the Roarports. Any feedback you send us, we can use freely.

9.1 We own the Service and Data. We and our licensors own all right, title, and interest in and to the Service — including the software, the user interface, the compiled and derived databases, the analytics and visualizations, the downloadable data products, and the Roarports — and all intellectual-property rights in them. While many underlying facts may come from public sources, our selection, compilation, aggregation, estimation, modeling, arrangement, and presentation of that information is our proprietary work and a protectable compilation. We reserve all rights not expressly granted to you.

9.2 Our brand. "RetailRoarports," "Roarports," our logo, and related names and marks are our property. You may not use them without our prior written permission, except to accurately and fairly refer to the Service.

9.3 Feedback. If you send us suggestions, ideas, feature requests, corrections, or other feedback about the Service or Data, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable right to use and act on that feedback for any purpose, without any obligation, compensation, or attribution to you. We own any improvements or works we develop from your feedback.

9.4 Copyright and data concerns; takedown requests. We respect intellectual-property and other rights. If you believe content in the Service infringes your copyright or other rights, or if you are a brand or individual and want to request correction or removal of a listing or other information about you, email us at the address in Section 20 with enough detail to identify the content and your concern. We will review legitimate requests and respond as we consider appropriate. Most of the Data is non-personal business information compiled from public sources, but we will consider reasonable requests in good faith.

10. Third-party brands, data sources, and no affiliation

Plain summary: Brand names and logos shown in the Service belong to their owners and are there for reference only. We're an independent research product, not affiliated with those brands or with Google, Instagram, TikTok, or YouTube. Our data comes from third-party and public sources.

10.1 Third-party brands and marks. The third-party brand names, logos, trademarks, and social-media profiles shown in the Service belong to their respective owners. They are displayed for identification, reference, and analytical purposes only. Their appearance does not imply any affiliation with, sponsorship by, or endorsement by those brands or their owners.

10.2 We are independent. We are an independent market-research product. We are not affiliated with, sponsored by, or endorsed by the brands we track, or by Google, Meta/Instagram, TikTok, YouTube, or any other platform or data source.

10.3 Third-party sources. The Data is compiled and derived from third-party and publicly available sources — for example, business-location listings and directories, public business registries, Google Trends exports, the U.S. Census and public demographic references, geocoding services, public social-media metrics, and public ratings and reviews. Those sources own their own materials, and your use of any third-party materials may be subject to those parties' own terms. We do not control, endorse, or guarantee third-party sources, and we are not responsible for them. If a source changes or becomes unavailable, we may change or remove the affected Data without liability.

11. Data accuracy disclaimer and "not professional advice"

Plain summary: Our figures are estimates and derived values. They may be wrong, incomplete, or out of date. They are not professional advice. Verify before you rely on them.

11.1 The Data is estimated and derived. The Data is compiled, aggregated, estimated, modeled, and derived from third-party and public sources. Figures such as location counts, coordinates, opening dates, population and household-income demographics, market tiers, momentum indices, search-interest and share figures, social reach, and review metrics are estimates, snapshots, indices, or derivations — not verified statements of fact. For example:

Data coverage varies by brand and is concentrated in North America (mainly the United States and Canada). Some records outside North America may be included but may have lower coverage or accuracy. The Service itself is offered to U.S.-based business users even though the underlying data spans the U.S. and Canada.

11.2 Roarports forecasts are not guarantees. Roarports may include forecasts, projections, and other forward-looking analysis. These are based on assumptions and estimates that may turn out to be wrong; they are not promises or guarantees of any future outcome, and you should not rely on them as such.

11.3 No guarantee of accuracy. We do not warrant or guarantee that the Data is accurate, complete, current, reliable, or error-free. You acknowledge that the Data may contain errors, omissions, and inaccuracies.

11.4 Not professional advice. The Service, the Data, and the Roarports are provided for informational and competitive-intelligence purposes only. They are not financial, investment, tax, legal, accounting, real-estate, or other professional advice, and they are not a recommendation to take any action.

11.5 You must verify and exercise your own judgment. You are solely responsible for independently verifying the Data and for any decisions you make. You agree to exercise your own judgment and to obtain professional advice where appropriate before relying on the Data. Any reliance you place on the Data is at your own risk.

12. Service availability and changes

Plain summary: We may change, add, or remove features and data, and the Service may not always be available. We don't guarantee uptime.

We may modify, update, add to, suspend, or discontinue any part of the Service, the Data, the features, or the available downloads or Roarports at any time, with or without notice. We do not guarantee that the Service will be available, uninterrupted, timely, secure, or error-free, and we do not offer any uptime or service-level guarantee. The availability and freshness of Data may also depend on third-party sources and infrastructure outside our control.

13. Disclaimer of warranties

Plain summary: The Service and Data are provided "as is" and "as available," with no warranties of any kind.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE, THE DATA, THE DOWNLOADS, AND THE ROARPORTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.

WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE OR DATA WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR RESULTS.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE, CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. In that case, such warranties are limited to the minimum scope and duration permitted by law.

14. Limitation of liability

Plain summary: We are not liable for indirect or consequential losses (this applies even if we were warned the loss could happen), and our total liability is capped at the greater of what you paid us in the prior 12 months or US$100.

14.1 Exclusion of certain damages. TO THE FULLEST EXTENT PERMITTED BY LAW, WE (AND OUR OWNERS, LICENSORS, AND SERVICE PROVIDERS) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST OR CORRUPTED DATA, OR LOST GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR THE DATA — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

14.2 Liability cap. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR THE DATA WILL NOT EXCEED THE GREATER OF (a) THE TOTAL AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) US$100.

14.3 Allocation of risk. You agree that these limitations and exclusions are a reasonable allocation of risk between us and a fundamental basis of the bargain, and that our prices reflect this allocation. These limitations apply regardless of the legal theory on which a claim is based.

14.4 Legal limits. Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent any limitation in this Section is held unenforceable, our liability is limited to the maximum extent permitted by applicable law, and the remaining limitations stay in effect.

15. Indemnification

Plain summary: If your use or misuse of the Service causes a claim against us, you agree to cover us.

You agree to defend, indemnify, and hold harmless RetailRoarports and its owners, licensors, contractors, and service providers from and against any and all third-party claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

We may, at our option, assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, in which case you agree to cooperate with us.

16. Suspension and termination

Plain summary: You can stop anytime by cancelling. We can suspend or terminate access for breach, non-payment, suspected abuse, or otherwise. Some sections survive.

16.1 By you. You may stop using the Service at any time and cancel your membership as described in Section 6.

16.2 By us. We may suspend, restrict, or terminate your access to all or part of the Service, with or without notice, if:

Given the nature of the Data, you agree that scraping, redistribution, credential sharing, or competitive misuse may cause us irreparable harm for which monetary damages are inadequate, and that we may seek injunctive or other equitable relief in addition to our other remedies.

16.3 Effect of termination. When your access ends for any reason — whether you cancel, your membership lapses, or we terminate — your license under Section 7 ends, and you must stop using the Service and the Data and delete any downloads in your possession if we request it. If we terminate for your breach or misuse, you are not entitled to any refund. Cancellation and the end of a paid period are handled under Section 6.

16.4 Survival. Any provisions that by their nature should survive termination will survive — including Sections 7.2 (license, not a sale), 8 (restrictions), 9 (IP and feedback), 11 (disclaimers), 12 (availability and no-SLA disclaimer), 13 (warranties), 14 (liability), 15 (indemnification), 16 (effect and survival), 18 (disputes), 19 (general), and 20 (contact).

17. Changes to these Terms

Plain summary: We may update these Terms. Material changes get reasonable notice. Continuing to use the Service means you accept the updated Terms.

We may modify these Terms from time to time. When we do, we will update the "Last updated" date above. For material changes, we will provide reasonable notice (for example, by email or through the Service) before they take effect. Your continued use of the Service after the changes take effect means you accept the updated Terms. If you do not agree to the updated Terms, your remedy is to stop using the Service and cancel.

18. Governing law, dispute resolution, and arbitration

Plain summary: These Terms are governed by the law of our home state, and disputes go to our home courts. There is also an optional binding-arbitration and class-action-waiver clause below, with a 30-day opt-out and a small-claims exception.

18.1 Governing law. These Terms are governed by the laws of Florida, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18.2 Venue. Subject to the arbitration provision in Section 18.3 (if retained), you and we agree that any dispute will be brought exclusively in the state or federal courts located in Florida, and you consent to the personal jurisdiction of those courts and waive any objection to venue there.

19. General

19.1 Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, severe weather, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labor disputes, governmental action, power or internet failures, hosting or infrastructure outages, cyber-attacks, and failures or changes of third-party data sources or providers.

19.2 Assignment. We may assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, financing, reorganization, or sale of assets. You may not assign or transfer these Terms or your Account without our prior written consent. Any attempted assignment in violation of this Section is void.

19.3 Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19.4 No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later. Any waiver must be in writing to be effective.

19.5 Entire agreement. These Terms (together with our Privacy Policy at https://retailroarports.com/privacy, which is incorporated by reference, and any plan- or feature-specific terms we provide) are the entire agreement between you and us regarding the Service, and they supersede all prior or contemporaneous understandings, communications, and proposals. Any plan- or feature-specific terms control over these Terms to the extent of a conflict for that plan or feature.

19.6 Notices. We may provide notices to you by email (to the address associated with your Account) or by posting in the Service. You may send notices to us at the email or mailing address in Section 20.

19.7 No third-party beneficiaries. These Terms create no rights for any third party.

19.8 Headings. Headings and the summary boxes are for convenience only and do not affect interpretation.

19.9 Relationship. Nothing in these Terms creates any partnership, joint venture, agency, employment, or fiduciary relationship between you and us.

19.10 U.S. export and sanctions. The Service is controlled and operated from the United States. You agree to comply with all applicable U.S. export-control and sanctions laws, and you represent that you are not located in, or a national or resident of, any embargoed jurisdiction, and that you are not on any U.S. government denied-party or sanctions list.

19.11 Survival. The provisions identified in Section 16.4, and any others that by their nature should survive, survive termination of these Terms.

20. Contact

If you have questions about these Terms or the Service, contact us at admin@retailroarports.com.